FAQs

When will my order be dispatched?

We will dispatch your order same day, provided the order is confirmed by 15:00 GMT. If the order is placed after this time we will aim to have this dispatched the next working day. 

Can I change my delivery address?

We recommend that you double-check your delivery address before purchase as once your order has been dispatched, we can not change your delivery address. In the event you do select the wrong delivery address, please call our advisors on 03300 439 439 as soon as possible, or email orders@murlac.com

How can I track my order?

You can track your order using the tracking number provided. If you have not received a tracking number, please email order@murlac.com and we will provided you with one at the earliest convenience.

I have received the incorrect products. what do I do?

If you have received the incorrect products, please call our advisors on 03300 439 439 or email orders@murlac.com. We will investigate as to why this has happened and provide you with a satisfactory solution.